At Allstarr Aquatics, we know and understand that your plans can change or sometimes you may need to cancel your booking. We have prepared a policy in order to protect the interests of our valued customers and our company. Please review our cancellation policy below before making any kind of transaction such as reservation, reservation and purchase.
In terms of transactions that are paid at the time of booking:
If you would like to change or cancel you must inform Allstarr Aquatics 48 hours or more before the start of your booking, you will receive a credit to your account and/or you can reschedule your lesson to a new agreed upon day. Refunds are available when applicable.
Failure to notify Allstarr Aquatics 48 hours or less before the start of your booking, will result in forfeiture of your lesson and all associated costs. You are not eligible for rescheduling and you will not be eligible for a refund.
Your booking may also be cancelled by the Company, provided that you are notified of the reason, in compulsory situations such as unforeseen circumstances, force majeure situations, natural disasters, suspicion of fraudulent activity etc. In such cases, you will receive a full refund and/or the opportunity to reschedule to an agreed upon date.
If you need to cancel your booking, please contact us as soon as possible to avoid any forfeiture. You can directly email your cancellation/reschedule request to allstarraquatics@gmail.com. Please contact us for further information.
Thank you for choosing us, and we hope to see you again in the future.
